Returns and Cancellations

Items eligible for return must be initiated within 15 days from the order delivery date. Refunds for returns go to the original form of payment less fees that are item-dependent to include, but not limited to, shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit.

Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled (e.g. no cut or clipped wires, no contact with water, and no writing on the shipping carton); please include all original packaging and accessories. Items sold in multiple quantities must be returned in the minimum multiple quantity they were sold in. Products and packaging not in original condition will not be accepted for return.

Visible or concealed damage must be reported within 24 hours of receipt. Returns will not be accepted without a Return Authorization.

Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:

  • Clearance items are sold as-is and are not eligible for return.
  • Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
  • Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
  • Custom and built-to-order items are not eligible for return.

Cancellations

Orders may be cancelled prior to processing or shipment; some exceptions apply. To request an order be cancelled contact Customer Care.

Cancellations are not executed until Lamps and More confirms an order has not been processed or shipped. Provided Lamps and More confirms an order has been cancelled, credit will be issued to the original form of payment. Custom and built-to-order items are not eligible for cancellation. The item-specific return policy applies to any cancellation request that cannot be executed.

Damaged Merchandise

Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled (e.g. no cut or clipped wires, no contact with water, and no writing on the shipping carton); please include all original packaging and accessories. Items sold in multiple quantities must be returned in the minimum multiple quantity they were sold in. Products and packaging not in original condition will not be accepted for return.

Damage must be reported within 24 hours of receipt. To request a Return Authorization, contact us. Returns will not be accepted without a Return Authorization.

Contact us to request a Return Authorization on any items eligible for return. We ship our high-quality products to customers nationwide.